Reference

Your Rights and Our Legal Obligations

Our terms set the conditions under which your account operates — covering data handling, account eligibility, and how disputes are approached. Availability depends on local law and is accessible only where local regulations permit.

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vitrusplay Your Rights and Our Legal Obligations
ACCOUNT PROTECTION

How We Protect Your Data and Your Account

Our security and data practices are designed to keep your account verifiable, your wallet records accurate, and your personal information handled with clear purpose. From the moment you register, access to your account requires OTP verification tied to your registered mobile number. We retain account and transaction data for the period required under our operational terms, after which it is purged on a scheduled cycle. You can request a copy of your stored data at any time through the account Help Centre.

OTP Account Access

Every login triggers an OTP sent to your registered number. No session opens without this step — your account access stays tied to a verified identity.

Data Retention Scope

We keep account and wallet records for the period our terms specify. Once that window closes, data is removed on schedule — no indefinite storage.

Cookie and Tracking Policy

Cookies on our platform track session state and platform performance only. We do not use third-party advertising trackers on account-authenticated pages.

Data Request Process

Submit a data access, correction or deletion request via the Help Centre. We confirm receipt and process formal requests within the period stated in our policy.

LEGAL CONTACT PATHS

How to Reach Us on Policy and Account Matters

If you have a question about your legal rights, want to request account data, or need to flag a policy concern, our support team handles these through the channels below. We route legal and privacy requests separately from general account queries so they reach the right team without delay. Response timelines for formal data requests may vary depending on scope.

Team online

Live Chat

Open the chat icon from your account dashboard to submit a legal or privacy query directly. Suitable for account-specific policy questions.

Email Support

Send formal data requests or policy objections to our support email address listed in your account settings under Contact Us.

Account Help Centre

The Help Centre in your account panel lists policy documents and explains how to submit a data access or deletion request step by step.

Common Legal and Policy Questions

These are the questions we get most often about our terms, account rights, and how policy applies to your use of the platform. If your question is not here, the Help Centre and live chat are both available from your account dashboard.

Yes, the same terms apply across Indonesia. However, access to the platform depends on local law — where local regulations restrict access, those rules take precedence over our terms.

Yes. Submit a data access request through the Help Centre in your account panel. We confirm receipt and fulfil the request within the timeframe stated in our data policy.

Deposit amount, timestamp, wallet method and transaction reference are recorded. This data is retained under our account terms and visible to you in your transaction history.

We notify account holders by email before any material change to our terms takes effect. The updated version is dated and published on this page, so you can compare it with the previous version.

We use session cookies for login state and performance cookies for platform stability. You can adjust cookie preferences through your browser settings, though some features require session cookies to function.

Send your dispute in writing via the email address in your account Contact Us section. Legal and formal complaints are handled separately from general support and receive a written acknowledgement.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.