Reference

What You Agree To When You Join vitrusplay

These terms set out the rules that govern your account, your deposits through DANA, OVO, or GoPay, and how you interact with every part of the lobby.

Account Eligibility RulesDANA, OVO, GoPay Wallet TermsLobby Access ConditionsAccount Suspension PolicyJurisdiction Disclaimer

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YOUR ACCOUNT RIGHTS

How vitrusplay Handles Your Account Data

Your account data — including wallet references for DANA, OVO, and GoPay — is stored with encryption at rest and in transit. We do not share your payment details with third parties outside of what is required to process a transaction. Cookies are used to keep your session active across lobby pages; you can manage cookie preferences through your browser settings at any time. If you want to request a copy of the data we hold on your account, contact support through the live chat or email channel and we will respond within the timeframe required by applicable policy.

Data Retention

We retain your account records for as long as your account is active and for the period required after closure. You can request a summary of stored data through the Help Centre at any time.

Cookie Policy

Session cookies keep you logged in across lobby pages. Analytics cookies help us understand which sections you use most. You can disable non-essential cookies in your browser without losing account access.

Account Security

Each login generates a one-time verification code sent to your registered contact. Never share that code. If you suspect unauthorised access, use the account-lock option in settings immediately and contact support.

Requesting Changes

To update registered details — email, phone, or linked e-wallet — submit a request through the Help Centre with supporting identification. Changes take effect after our team confirms your identity.

TERMS CONTACT

Reach Us About These Terms

If a clause is unclear or you want to raise a terms-related concern — whether it's about your account status, a transaction dispute involving your OVO or GoPay wallet, or a request to close your account — our support team handles these queries directly. Players in Makassar and across Indonesia can reach us through the channels below. Keep your account number ready so we can locate your records quickly.

Team online

Live Chat

Open the chat widget from any lobby page. Describe your terms query and share your account ID. Our team will review the relevant clause and respond directly in the chat thread.

Email Support

Send a detailed message to our support address with your account details and the specific clause you are querying. Email is the right channel for formal account-closure or dispute documentation.

Account Help Centre

Log into your account and navigate to the Help section. From there you can submit a terms-related ticket, track its status, and view any previous correspondence about your account rules.

How These Terms Apply to Your Account

vitrusplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on vitrusplay, you accept every clause in this document. The terms apply to all activity: browsing the lobby, placing wagers on live casino tables, using slot features in games like Lucky Koi Reels or Crash Countdown Round, and moving funds through your

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connected e-wallet. Deposits submitted via DANA, OVO, or GoPay are subject to the same rules as any other account transaction — once a deposit instruction is confirmed in your wallet app, it cannot be reversed through this platform. Withdrawal requests go through a verification step before
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funds reach your e-wallet; the time this takes depends on your wallet provider and the volume of requests at that moment. We reserve the right to update these terms when regulatory or operational changes require it. When we make a material change, we will notify you
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through your registered account. Continuing to use the platform after a notice is posted means you accept the revised terms. If you disagree with any clause, the correct step is to stop using the service and contact support to close your account in an orderly way.
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Availability of the platform depends on local law and applies only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These questions come up regularly when accounts are created or when a deposit or withdrawal query leads someone back to the terms. If your question is not covered here, the support channels listed above are the right next step.

These terms apply to every account holder who accesses vitrusplay where local law permits. By opening an account, you confirm you meet the eligibility conditions set out in the full terms document.

Yes. We update these terms when operational or regulatory changes require it. You will receive a notice through your registered account. Continued use after the notice means you accept the updated version.

If an account breach is confirmed, deposits already processed through DANA or OVO may be frozen pending review. Our team will contact you via your registered details to explain next steps and resolution options.

Contact support through live chat or email, request an account closure, and confirm your identity. Any remaining wallet balance will be reviewed and processed according to the withdrawal terms before closure is finalised.

No. GoPay, DANA, and OVO are payment methods — your core account obligations under these terms remain the same regardless of which e-wallet you use to deposit or withdraw.

Submit a data request through the Help Centre or via email support. Include your account ID and the type of data you need. We will respond in line with our data-retention policy timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Join vitrusplay

How vitrusplay Handles Your Account Data

Data Retention

Cookie Policy

Account Security

Requesting Changes

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Who do these terms apply to?

02 Can the terms change after I open an account?

03 What happens to my DANA or OVO deposit if a term is breached?

04 How do I close my account under these terms?

05 Does using GoPay change any of my account obligations?

06 How do I request a copy of my account data?

Terms & Conditions

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